Overview

The Telesales Mindset & Selling to the Sub-conscious Mind is a unique workshop that combines telesales best practices from enterprise market leaders together with approaches and concepts from psychology, neuro-science and neuro-linguistic programming.

Learn the importance of having the right sales mindset from planning, execution to reviewing a successful campaign. Participants will also be trained on how to deal and interact with prospects, leveraging subconscious selling techniques for building rapport & countering sales objections.

Course Outline

• Insights to the human mind & the Buying Process
• Empowering beliefs and Telesales Mindset
• 30:30:30 telesales approach and funnel creation strategy
• Pre-call planning  & preparation - Account intelligence & where to find leads
• Preparing your sales scripts & doing due diligence
• Using your voice and emotions to make the call
• Building Bond & Rapport using Adaptive Profiling
• Rules of Engagement for Permission-based selling
• Handling the gate-keeper and voice-mail techniques
• NLP & sub-conscious qualification and closing techniques for probing and dealing with sales objections
• Sales Campaign review  & P-L-E-C-R methodology
• Basics of the Personal Data Protection Act (PDPA)
  

Duration

• 2 days

Workshop Leader

• Kevin Shepherdson
  

Note: This course can be customized to suit your organization's needs.

Download the brochure here

 

Contact us at sales@straitsconsultancy.com or call 6848 4421 for more information.



Benefits of Attending This Course

• Learn best practice of inside-sales from market leaders
• Gain a systematic approach to planning and maximizing sales
• Develop a winning sales mindset leveraging psychological, sub-conscious selling & neuro-linguistic programming techniques
• Master powerful cold-calling and demand generation techniques
• Gain valuable insights into proper sales qualification and validation
• Learn questioning techniques to influence stubborn minds
• Qualify, manage and close the tele-sales cycle, while adhering to the new Personal Data Protection Act

Objectives & Outcomes

At the end of the program, participants will be able to:

• Plan towards meeting and exceeding their sales goal
• Gather basic account intelligence prior to make the call
• Prepare their script and acquire key verbal competencies needed in making tele-sales calls
• Apply cold calling techniques to bypass gatekeeper and to build rapport and trust with their targeted prospect
• Develop an understanding with the prospect as to exactly what is to happen - when, how and with whom
• Identify needs and pain points
• Qualify or disqualify the prospect or business opportunity quickly and accurately
• Handle prospects’ questions and objections effectively to upsell/cross sell and close the sale
• Awareness & Compliance to the Personal Data Protection Act (PDPA)

Who Should Attend?

• Inside sales professionals
• Call centre personnel
• Sales personnel

View our workshops on:

• Mindset / Motivation
• Sales & Marketing
  
• Communication
  
• Career Development